To provide increased access to technology support, a new online chat service called LabChat is now available to the Penn State community in all ITS computer labs and technology classrooms at University Park and select campuses. The service provides students, faculty, and staff with real-time technical assistance (via online chat) when a Lab Consultant is not available in person. During these hours, experienced ITS Lab Consultants are on hand to answer support questions about a range of computing topics such as Penn State Access Accounts, lab equipment, popular software, printing, and more.
To connect with a lab consultant using LabChat, simply click on the “LabChat” icon on the computer’s desktop. For more information about ITS lab hours and locations, please visit http://labconsulting.css.psu.edu/.