PSU news by
Penn State's student blog

Topics

About

Ticketmaster Crashes During Freshman Season Ticket Sale, Pandemonium Ensues

It has not been a fun morning for the Penn State ticket office or the freshman class.

Screams could be heard throughout Pennsylvania this morning as Ticketmaster crashed right at 7 a.m. when the freshman football student season ticket sale was set to begin. Our Twitter account received dozens of frantic mentions from new students blocked out of the sale had no idea what to do next. The phone lines at the ticket office jammed up as hundreds of parents and students tried to figure out the problem, leaving many prospective season ticket holders helpless.

 

 

 

 

Ticketmaster remained crippled until about 7:25 a.m. when most students were able to go in and purchase tickets (although the glitch still locked out some). Many students awake before 7 a.m. had either given up or were racing to a local WiFi spot to try a new connection. Patricia Rees, the customer relations manager for the ticket office, says her office felt helpless as Ticketmaster tried to sort out its glitch.

“This was a Ticketmaster error,” Rees said. “I don’t have an explanation yet about why some kids had a problem and some kids didn’t.”

Rees’ office has been receiving hundreds of calls all morning from distressed parents and students who were victims of a technological glitch. She emphasized that students may still be able to go to every game if they use diligence on the Student Ticket Exchange.

“What we’re telling kids right now is that they are not locked out of football games,” Rees said. “There is still the ticket exchange in the fall. It’s not nearly as convenient as a season package but the exchange was active with thousands of tickets last year. If you stay determined, there’s no reason why you can’t see six or seven games.”

The freshman tickets sold out only 20 minutes after the glitch was fixed. The junior class tickets sold out in less than 30 minutes on Tuesday while the senior and sophomore sales sold out sometime mid-afternoon on their respective days.

Rees said nothing like this has ever happened before at Penn State. Her office contacted Ticketmaster at 7 a.m. right when the problem was reported but there was nothing it could do to help the outsourced ticket website.

“We’re crushed,” Rees said. “It’s like the Dr. Phil Show here.”

We have a request out to Ticketmaster to explain the situation. We’ll update this post when they respond.

Your ad blocker is on.

Please choose an option below.

Sign up for our e-mail newsletter:
OR
Support quality journalism:
Purchase a Subscription!

About the Author

Kevin Horne

Kevin Horne was the editor of Onward State from 2012-2014 and currently holds the position of Managing Editor Emeritus, which is a fake title he made up. He graduated from Penn State with degrees journalism and political science in 2014 and is currently seeking his J.D. at the Penn State Dickinson School of Law. A third generation Penn Stater from Williamsport, Pa., Kevin is also the president of the graduate student government. Email: [email protected]

Comments

Other posts by Kevin

Hometown Brewery Releases Beer Honoring Evan Pugh

Penn State’s first president Evan Pugh was born in 1828 at Jordan Bank Farm, three miles south of the city center of Oxford, Pennsylvania, an hour west of Philadelphia in Chester County. One-hundred eighty-nine years later, an Oxford brewery is honoring one of the preeminent champions of “liberal and practical” higher education in the form of a delicious Porter.

Penn State Basketball Downs Colgate 72-59 In Front of Thanksgiving Eve Crowd

Why Honoring Paterno Still Matters

UPUA To Consider New Policy Change Adding ‘Community Group’ Seats

Though the Judicial Board has final say on the timing of implementing all policy changes, it is expected the changes will take effect for the 14th Assembly if approved.

New Year’s Six Bowl Still A Possibility For Penn State Football

The Nittany Lions landed back in the New Year’s Six column for a few different post-week 11 bowl projections.

Send this to a friend