THON 2015 welcomed yet another new and improved pass system. THON 2015 also continued the tradition of the pass system falling apart shortly after the dancers stood up.

Just an hour and a half into THON, the pass system became backed up. People who had scanned in to the digital Pass line were not being called to get on the floor even after hours of waiting. Spectator Claudia Kotchick said she scanned into the digital pass line at the same time as another member of her organization via the kiosk around 7 p.m. Friday evening. Although her organization had two passes available, only one person received a text to enter the line to get a pass and get on the floor. “It’s going on five hours now,” she said, and she’s still waiting for a notification to visit her dancers.

One explanation given for the pass system hold-up is time between scans. Kotchick was told that 35 people must have scanned in between her and the other organization member, which sounds unlikely considering only about two people can be scanned at each kiosk at a time.

The most recent update to the pass system is just part of a complete revamp that included the controversial alteration to family passes for the Final Four hours. The 2015 digital pass system introduces the digital pass line, where spectators use their wristbands to scan into the system, and will later be notified when a pass is available. After receiving a text message notification, a spectator has thirty minutes to get to the pass tables, or the pass expires.

A security leader said that if you’ve been waiting on the pass list for a while and still haven’t received a text to get your pass and get on the floor, you should go to the pass system website to ensure that you are indeed in queue to get a pass. On the website, you enter the barcode from your wristband and it tells you if you are in line, what time you scanned in, and states the procedure for getting on the floor.

Though this seems like a foolproof system, Kotchick said the website continues to kick back the time she scanned it later and later, pushing it all the way to 50 minutes after her actual scan time. Beyond ensuring that you’re in the digital pass line, the security leader said, you just have to wait it out.

Update: According to Technology captains, the cause of the back-up was a glitch in the system. Several people are currently working to resolve it, and will hopefully fix the issue before the weekend progresses much further.