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Surveys Find Eastview Service, Conditions Improving From Fall To Spring

Although no student ever wants to be sent into university-mandated quarantine or isolation, weekly surveys of Eastview Terrace guests are finding Penn State is improving across the board.

The university began using questionnaires to poll affected students on the conditions and services offered at Eastview Terrace. Then, administrators use the data to plan for the future.

“The team will continue to use this feedback to improve the student experience,” said Adam Christensen, director of Student Affairs Research and Assessment. “We want our students to feel more comfortable while they are dealing with quarantine and isolation.”

Weekly surveys are offered only to those coming out of on-campus isolation. Included questions are answered in levels of satisfaction ranging from “very satisfied” to “very dissatisfied.” All percentages shown reflect the number of students who answered from “very satisfied” to “somewhat satisfied.”

In the fall, surveys were conducted from Monday, September 7, to Friday, October 23, with a 32% student response rate. So far this spring, just 16% of students responded to the survey.

Here’s what the data shows so far this semester:


Spring 2021Fall 2020
Cleanliness upon arrival92.1%86.5%
Comfort of the room83.8%65.5%
Availability of supplies, like toiletries and linens88.9%69%
Cleanliness of linens and bedding84.2%78.2%

Food Services

Spring 2021Fall 2020
Meal delivery times each day73.7%80%
Quantity of food per meal81.6%67.8%
Overall quality of food55.3%38.7%
Accommodations for dietary restrictions90%67.7%
Communication of meal delivery schedule73.7%69.8%

Experience Before Beginning Quarantine/Isolation

Spring 2021Fall 2020
Instructions on how to get to their quarantine/isolation room on campus84.2%65.4%
Communication/instructions for the overall quarantine/isolation process76.3%54.6%
Travel assistance to their quarantine/isolation room63.1%40%
Communication of available support/resources for physical needs89.2% 61% 
Communication of available support/resources for their mental health and emotional needs89.2%55.6%

Experience During Quarantine/Isolation

Spring 2021Fall 2020
Speediness of staff in responding to needs94.6%76%
Helpfulness of staff100%78.6%
Availability of resources for their overall health94.6%57.4%

Overall, conditions at Eastview appear to have improved across the board since last fall. Damon Sims, vice president for Student Affairs, recognizes that the efforts for improvement have paid off, but there is always room for further growth.

“I am glad that our efforts to provide for their needs have benefited from steady improvement,” Sims said. “Meanwhile, we all must persist with our commitment to do what we must to minimize this threat and keep our community safe, and I am confident we shall.”

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About the Author

Nicole Oronzio

Nicole is a freshmen majoring in journalism who is from Aston, PA. She loves hiking, watching movies, and trying new things. She has an obsession with meditating and her dog, Simba (aka. the love of her life). Just a fair warning: She might ramble on about the Universe if given the chance. Follow her on Twitter and Instagram @nicoleoronzio or email her at [email protected]


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