Penn State Launches AI Chatbot For 24-Hour Student Assistance
Penn State has released LionChat, a new AI chatbot that will provide 24-hour assistance to former, current, and prospective students, the university’s parent engagement platform announced Tuesday.
The program, which can be found on Penn State’s admissions, bursar, registrar, and student aid sites, provides answers to frequently asked questions regarding enrollment.
“This AI technology will allow us to move towards our service goal of providing anytime, anywhere, anyplace service delivery, which is the type of service we have all become accustomed to in our daily lives,” Vice President of Enrollment Management Matt Melvin said.
Among the questions LionChat can answer are ones relating to admissions processes, including dates and deadlines, scholarships, billing, tuition, and more. As questions in other fields become more popular, the technology will search through various university sites to find further answers.
If LionChat is unable to answer a question, the user will be directed to an inquiry form that will alert a staff member. Additionally, staff members are available via phone or email during normal business hours.
Your ad blocker is on.
Please choose an option below.
Purchase a Subscription!
About the Author
Retired Marine To Professor: How Colonel Jake Graham Has Immersed Himself In Penn State Community
After 26 years of service with the Marines, Graham works as a professor, lab director, and coach at Penn State.
Penn State Softball Season Ended By Texas State In NCAA Regionals
A sixth inning grand slam was too much for the Nittany Lions to overcome.
Penn State Baseball To Face Illinois In Big Ten Tournament
The Nittany Lions will take on the Illini at 7 p.m. on Tuesday in Omaha, Nebraska.
Three Penn State Men’s Lacrosse Players Claimed By PLL Teams
Grant Haus, Jack Posey, and Mac Costin were signed by the Whipsnakes, Chaos, and Outlaws, respectively.